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AI Engineer – Agentic AI & LLM Solutions

location_on Pune
Directions: AI Engineer – Agentic AI & LLM Solutions

Job Title: AI Engineer – Agentic AI & LLM Solutions (3–4 Years Experience)

Location: Pune (Onsite / Hybrid)
Industry: BPO / Customer Experience / AI Automation

About Us

We are a fast-growing BPO company in Pune providing inbound customer support services to multiple domestic and international clients. As part of our digital transformation journey, we are building next-generation AI-driven IVR, call automation, and omnichannel customer engagement solutions.

We are looking for a highly motivated AI Engineer to design and implement Agentic AI and LLM-powered automation systems that enhance customer experience and operational efficiency.

Role Overview

The AI Engineer will be responsible for designing, developing, and deploying Agentic AI and LLM-based solutions for:

• IVR automation
• Conversational AI for inbound call support
• Call summarization & sentiment analysis
• Omnichannel automation (Voice, Chat, Email, WhatsApp, etc.)
• Intelligent workflow automation for customer service operations

Key Responsibilities

• Design and implement Agentic AI architectures for autonomous customer interaction workflows
• Develop and fine-tune LLM-powered conversational AI systems
• Integrate AI models with IVR platforms and telephony systems
• Build real-time call automation systems including:
o Speech-to-Text (STT)
o Text-to-Speech (TTS)
o Intent detection & entity recognition
• Implement AI-based call routing, summarization, and analytics
• Develop omnichannel AI workflows across voice, chat, and email
• Optimize model performance, latency, and cost efficiency
• Deploy AI solutions on cloud (AWS/Azure/GCP)
• Ensure data privacy, compliance, and model governance
• Collaborate with operations and CX teams to improve automation coverage
Required Skills & Qualifications

Experience

• 3–4 years of experience in AI/ML engineering
• Hands-on experience building LLM-based applications in production

Technical Skills

• Strong programming skills in Python
• Experience with:
  1. LangChain / LlamaIndex
  2. RAG architectures
  3. Prompt engineering
  4. Vector databases (Pinecone, FAISS, Weaviate)
• Knowledge of:
  1. OpenAI / Azure OpenAI / Anthropic / open-source LLMs
  2. Transformers & NLP frameworks
• Experience with:
  1. Speech AI (STT/TTS)
  2. Conversational AI platforms
• Understanding of:
  1. Agentic AI / multi-agent frameworks
  2. Workflow orchestration tools
• Experience in REST APIs & microservices architecture
• Cloud experience (AWS/Azure/GCP)

Preferred

• Experience working with IVR/telephony systems
• Knowledge of BPO / Call Center workflows
• Experience with CRM integrations (Salesforce, Zoho, Freshdesk, etc.)
• Exposure to MLOps / CI-CD for AI deployments

What We Offer

• Opportunity to build cutting-edge AI systems in real production environments
• Ownership of next-gen AI transformation initiatives
• Exposure to multi-client enterprise use cases
• Competitive salary & performance incentives
• Fast-growth leadership opportunities

 Ideal Candidate Profile

• Strong problem-solving mindset
• Passion for applied AI in real business environments
• Comfortable working in a fast-paced BPO setup
• Ability to translate business use cases into AI-driven solutions

Apply