About Us

What does “Einzigartig” mean?

Einzigartig is a German word meaning “unique” or “one of a kind.” It’s not just our name — it’s the commitment we make to every client, every project, and every customer interaction.

In an industry often commoditized by price competition and standardized scripts, we chose a name that reflects our belief: exceptional customer experiences can’t come from cookie-cutter solutions. They require unique approaches, innovative thinking, and a genuine commitment to being different.

That’s what Einzigartig delivers.

  • Who we are
  • Our Mission
  • Our Vison
  • Our Values

Founded in 2008 and headquartered in Pune, India, Einzigartig Techno Solutions Pvt. Ltd. is a Business Process Outsourcing (BPO) and Business Process Management (BPM) company that combines human expertise with advanced technology to deliver world-class customer experiences.

With over 200 professionals serving clients across 12 industries, we handle 85,000+ customer interactions daily with a 99% first-call resolution rate. Our operations span inbound customer service, technical support, omnichannel engagement, AI-powered solutions, software development, and more.

We are ISO 9001:2015 certified for quality management and ISO/IEC 27001:2022 certified for information security — demonstrating our commitment to excellence at every level.

To transform traditional business process outsourcing into intelligent, technology-enabled customer experience management that drives measurable business outcomes for our clients while creating meaningful career opportunities for our team members.

We believe the future of BPO lies at the intersection of human empathy and artificial intelligence — where technology handles routine tasks efficiently, and skilled professionals focus on complex problem-solving and relationship building.

To be recognized globally as the most innovative and trusted BPM partner — known for combining cutting-edge AI capabilities with exceptional human service to deliver outcomes that competitors cannot match.

We envision a future where Einzigartig is synonymous with transformation — where businesses turn to us not just for cost savings, but for competitive advantage through superior customer experiences.

Customer-Centric Innovation

We innovate with purpose — every technology, process, or approach is evaluated based on its ability to improve customer outcomes.

Operational Excellence

From quality audits to MIS reporting to SLA adherence, we maintain rigorous standards across every metric that matters.

Empowered Teams

Our team members aren’t just agents reading scripts. They’re trained professionals empowered to solve problems, make decisions, and build relationships.

Transparent Partnership

We believe in open communication, honest reporting, and collaborative relationships with our clients. No surprises, no excuses.

Continuous Learning

The BPO industry evolves rapidly. We invest in ongoing training, technology upgrades, and process improvements to stay ahead.

Meet The Team

Our Leadership

Einzigartig's success is built on visionary leadership, decades of experience, and a commitment to innovation that goes beyond industry conventions. Meet the team guiding our transformation from traditional BPO to AI-powered customer experience leader.

Anant Joshi

Strategic Advisor – Transformation & Delivery Excellence

Clients